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ClickSWITCH

We’ve made it quick and easy to switch direct deposits with ClickSWITCH.

Log into Online Banking to use ClickSWITCH

ClickSWITCH

Switching your direct deposits is easy.

Elements Financial has partnered with ClickSWITCH to provide a quick and secure way to switch your direct deposits, recurring payments, and subscriptions from existing banks or credit unions to your new or existing Elements checking account.

There’s no hassle for you or your employer — just a quick, digital process. A few clicks, and you’re switched. With ClickSWITCH, you can be sure you’re getting paid how you want, when you want, and where you want.

KEY FEATURES

  • Change your direct deposits like payroll, Social Security, or investment accounts to Elements with ClickSWITCH.
  • Move your recurring bill payments like mobile phone, utility bills, streaming services, and more.
  • It’s a quick, digital process with no more filling out employer or government forms. ClickSWITCH will notify your employer or government agency to redirect your direct deposit.
  • It’s an easy way to consolidate your finances to get your deposits where you want them.

What is ClickSWITCH?

ClickSWITCH is an automated account-switching solution that revolutionizes the way you can set up direct deposit. It automates, streamlines, and simplifies the process of submitting new account information for direct deposits.

ClickSWITCH quickly, safely, and efficiently switches your direct deposit from your old account to your new Elements account.

Get started by logging in to online banking or our mobile app and choosing "Direct Deposit Switch" from the "Tools & Services" menu.

Log In to Online Banking

How does ClickSWITCH work?

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information.

You input your payment and direct deposit information into our secure ClickSWITCH system, submit the switch, and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your ClickSWITCH dashboard.

ClickSWITCH with Switch Assist

Once you start a switch, you can use Switch Assist to log in to your previous bank or credit union's online banking account and view your transaction history, which you can use as a reference when creating direct deposit or recurring payment switches.

When can I start a switch?

Anytime. ClickSWITCH can be used anytime you want to switch your direct deposit and/or recurring payments to Elements.

What items can ClickSWITCH move for me?

You can switch your direct deposits from employers, Social Security and other government agencies, financial accounts, and more to Elements using ClickSWITCH.

You can also use ClickSWITCH to move recurring payments to pay from your Elements accounts.

How long does the account switching process take?

Submitting a switch can take as little as about 90 seconds. Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

What do I need to start my switch?

To start your direct deposit switches, you’ll need to gather all of your automatic payment and direct deposit information. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

If you want to move your recurring payments with ClickSWITCH have information handy for the services or subscriptions you'd like to move.

ClickSWITCH with Switch Assist

Once you start a switch, you can use Switch Assist to log in to your previous bank or credit union's online banking account and view your transaction history, which you can use as a reference when creating direct deposit or recurring payment switches.

What is Switch Assist?

Once you start a switch, you can use Switch Assist to view your transaction history at your previous bank or credit union. When setting up your switches, it's helpful to refer to your recurring direct deposit and recurring payments in that account.

Read more frequently asked questions about ClickSWITCH...

What information is stored within ClickSWITCH?

ClickSWITCH only requests and stores the minimal amount of data required to complete a switch. This information consists of the same details you would see on a blank check. In addition to your name, address, bank account, and routing number, your phone number and email address are also collected.

What is a direct deposit and automatic payment?

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.), and dividend direct deposits from investment accounts.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

How do I know if my payment or deposit has been switched?

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account inside Elements online banking. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

What if I sent the wrong information to ClickSWITCH?

In most cases, your switch will be rejected and you will receive an email from ClickSWITCH with details on why the rejection happened and what needs to be done next. The exception to this is the Federal Government switches like Social Security. If these are rejected, then Elements is notified and we will reach out to you to complete the switch.

Is ClickSWITCH secure?

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, ClickSWITCH and Elements adhere to the highest industry standards with regard to the security of your personal information.

What if my switch isn’t completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

Who do I contact if I need help setting up my switches or if I have questions?

Please contact us at customerservice@v-lanterna.com or call us at 317-276-2105 or toll-free at 800-621-2105 for assistance.